By engaging our services, making payment, signing a proposal, or otherwise entering into a working relationship with us, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. These Terms & Conditions shall apply to all services provided unless otherwise agreed in writing by both parties.
1. Service Agreement
By engaging our services, the client agrees to all terms and conditions outlined in this agreement.
2. Payment Terms
A minimum 50% upfront payment is required before work begins.
Payments are accepted via Wise, Bank Transfer, or PayPal.
If payment is made through PayPal, applicable transaction fees will be added to the invoice.
All payments made are non-refundable under any circumstances.
3. Cancellation & Early Termination
If the client chooses to discontinue the service before the agreed contract period ends, no refunds will be issued for payments already made.
If the client's page, brand, or business is sold, transferred, or acquired by another party, the service agreement will be automatically terminated.
4. Force Majeure
We shall not be held responsible for delays, interruptions, or inability to perform services due to circumstances beyond our reasonable control, including but not limited to:
Natural disasters
Government regulations or restrictions
Internet outages
Political instability
War, civil unrest, or international conflicts
Any unforeseen emergency affecting normal business operations
5. Client Access & Team Members
Only the individuals agreed upon at the start of the engagement may participate in meetings, communications, and project access. Additional team members may only be added with prior written approval in the contract like the manager, team department head etc.
6. Confidentiality
Both parties agree to keep all confidential information, business data, strategies, login credentials, and proprietary materials private and not disclose them to any third party without consent.
7. Results Disclaimer
While we apply proven content strategies and best practices, specific results such as views, engagement, followers, leads, or revenue cannot be guaranteed. Clients should not expect extraordinary results during the first month of service, as audience growth and content performance typically require time and consistency.
8. Scope of Services
Only the services explicitly mentioned in the agreed proposal, package, or contract will be provided. Any additional work outside the agreed scope may require separate pricing and approval.
9. Project Files & Deliverables
Clients will receive final exported deliverables (MP4 files or agreed formats).
Source files, project files, editing timelines, templates, and other production assets will remain our property and will not be shared unless otherwise agreed in the future.
10. Portfolio Rights
We reserve the right to showcase completed work, content, designs, results, and project outcomes in our portfolio, website, social media channels, case studies, and promotional materials unless otherwise agreed in writing.
11. Revisions & Deadlines
Reasonable revisions are included as agreed. Excessive revision requests or repeated changes may result in project delays. Any delay caused by excessive revision cycles, delayed feedback, or scope changes shall not be considered our responsibility.
12. Ownership of Content
The client confirms that they own or have the legal right to use all materials, footage, logos, music, and assets provided for content creation. The client assumes responsibility for any copyright or intellectual property claims arising from supplied materials.
13. Acceptance of Terms
By proceeding with payment or using our services, the client acknowledges that they have read, understood, and agreed to these Terms & Conditions.
Client Response Time
The client agrees to provide required feedback, approvals, assets, and information within a reasonable timeframe. Delays in communication or approval may result in adjusted delivery schedules and shall not constitute a breach of service on our part.
Content Removal & Deletion
Once content has been approved and published, requests for deletion, re-editing, or replacement may incur additional time and are subject to scheduling availability.
Account Access & Security
The client remains solely responsible for maintaining the security of their social media accounts, login credentials, and associated platforms. We shall not be liable for losses arising from unauthorized access, hacking incidents, or security breaches beyond our control.
Intellectual Property Indemnification
The client warrants that all materials, footage, images, music, trademarks, and other assets supplied to us are lawfully owned or licensed. The client agrees to indemnify and hold us harmless against any claims, damages, or legal actions arising from the use of such materials.
Service Suspension for Non-Payment
We reserve the right to suspend ongoing services, content delivery, or scheduled posting if payments are delayed beyond the agreed payment terms, i.e., 7 business days. Service will resume only after outstanding balances have been settled.
Exclusivity
Unless otherwise agreed in writing, this engagement does not grant exclusivity. We reserve the right to provide services to other creators, brands, or businesses, including those operating within similar industries.
Limitation of Liability
Under no circumstances shall our liability exceed the total amount paid by the client under this agreement. We shall not be liable for indirect, incidental, consequential, or business-related losses arising from the use of our services.
Client-Provided Assets
The client shall provide all necessary assets, information, branding materials, footage, and access credentials required for service delivery. Delays caused by incomplete, inaccurate, or late submission of materials may affect project timelines and deliverables.
Right to Refuse Service
We reserve the right to refuse, suspend, or terminate services if the client engages in abusive, threatening, discriminatory, illegal, or otherwise inappropriate conduct that disrupts the professional working relationship.
Contract Amendments
Any modification, addition, or waiver of these Terms & Conditions shall only be valid if agreed upon in writing by both parties.
Independent Contractor Relationship
Nothing in this agreement shall be construed as creating a partnership, joint venture, employment relationship, or agency relationship between the parties. Both parties shall remain independent entities.
Minimum notice period for cancellation
If either you or the client wants to stop working together, they must inform the other party at least 14 days in advance. Any payments already made will not be refunded, and the client must pay for any work that has been completed before the service ends.
